FAQ

1.Why book with us?

Booking at cheapvietnamflight.com, customers can enjoy our advantage of:

  • Cheapest price
  • 24/7 support (email, fax, telephone, mobile phone)
  • Security of personal and payment information
  • Best advices from our sale representatives to choose the best Airline Operator

2. How can I pay?

Credit Card: We accept payment through all major credit cards. You can purchase directly on our website, or we can provide you with a secure link after booking have been confirmed. In both ways, we will only proceed with the payment after reconfirming with you.

- Bank transfer: Bank transfers can be made from your bank account abroad. We will provide you with our banking details at the time of confirmation of the booking.

- Western Union: We can accept payment through any bank worldwide using Western Union service. We will send you our receipt then you need to provide us the money transfer control number (MTCN) in order to finalize the receipt of payment.

3. What if I need to cancel or change my itinerary?

If you need to make changes or cancel your itinerary, please contact our customer support directly by phone at +84.1.682.28.10.87 if less than 24 hours in advance, and by email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. if more than 24 hours in advance. Please do let us know the flight booking code for this changes or cancellation. Charges will depend on the policies of the airlines with which you are booked. We will inform the cancellation policy of the airline before you purchase your tickets. The refund policy will be subject to the class of ticket and the policy of the air operator. Our representative will inform customers of the refund policy for the flight ticket that customers book at the beginning of the booking process.

4. What is an electronic air ticket?

“Electronic air ticket” is an air ticket in the electronic form, including all information involving in the usage of carriage services of the airlines instead of paper ticket. All information shown in the paper ticket can be included in the electronic air ticket (e-air ticket), and airline takes the responsibility to store the e-ticket database and the guarantees smooth travel for passengers.

5. What is the price policy for the children?

In general, every airline has the same price policy for children as follows:

  • Under 2 years: price will be 10% of adult price
  • From 2-12 years: price will be 75% of adult price

6. How much time do I need to be present at the airport before the departure of the flight in Vietnam?

Due to potential traffic delays, check-in time and security screening, you are recommended to be at the airport at least 60 minutes before departure of domestic flights and 120 minutes before departure of international flights.

7. How much do passengers can carry on without being charged?

The free charged weight of baggage is regulated by the air lines as follows:

  • For business class: 2 pieces of cabin baggage
  • For economy class: 1 piece of cabin baggage

Each piece cannot exceed the weight limitation of 07 kg and the limitation size of each piece is 23x36x56 cm (9x14x22 inches).

8. How much is checked baggage?

For business class: the maximum weight of baggage is 30 kg. Especially for the routes: Vietnam-Australia, Vietnam-Russia, Vietnam-France, Vietnam-Germany, the maximum weight of baggage is 40 kg.

For economy class: the maximum weight of baggage is 20 kg. Especially for the routes: Vietnam-Australia, Vietnam-Russia, Vietnam-France, Vietnam-Germany, the maximum weight of baggage is 30 kg.

Baggage that exceed 32 kg and the total sum of dimension exceed 203 cm cannot be carried along except for a prior arrangement.

9. What is prohibited and restricted to carry on the plane in Vietnam?

The following materials are prohibited to carry: corrosive, gas, explosive, toxic, oxygen, radioactive, flammable.

The following goods and tools are permitted accompanying in the baggage: fish sauce, durian, knives, scissors, guns, cartridge, and wheel chair with battery.

Passengers are supposed not to put money, documents, jewelry, and other precious possession in the baggage. Baggage should be carefully locked and covered.

  Cheap Vietnam Flight Paypal
Copyright © 2005-2010 Cheap Vietnam Flight, Online Ticket Reservation System . All Rights Reserved