Vietnam Airlines promised compensation VND 1.5 million for cracked suitcase

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On 27 Mar 2014, Vietnam Airlines has associated with Ms Ngo Thi Hang - passengers on flight VN956 about her cracked suitcase - to apologize and promise to compensate 1.5 million.

Vietnam Airlines promised compensation VND 1.5 million for cracked suitcase

Ms. Ngo Thi Hang flied on flights of Vietnam Airlines bearing number VN956 from Myanmar to Hanoi airport discovered his suitcase unlocked. Then Ms. Ngo Thi Hang has asked Vietnam Airlines representative make records and clarifies the matter. Representatives of the Center are to exploit and sign the record, promised to have answers soon.

Ms. Ngo Thi Hang, said in her suitcase containing mainly women's clothing, so when she and her staff at the airport baggage check does not detect loss of property whatsoever.

Vietnam Airlines promised compensation VND 1.5 million for cracked suitcase

Ms. Ngo Thi Hang urgent: "I am the golden customer of Vietnam Airlines and be treated like that so Ido not understand how someone else will be treated. Maybe they saw my expensive suitcase and from Myanmar where is the origin of gemstone. This is the 3rd time my suitcase was cracked”

Talking to Infonet on 28 Mar 2014, Ngo Thi Hang said: Around 8 pm on 27 Mar, there are people who profess the name Dung, a Vietnam Airlines representative to call her to apologize for this incident. However, the name is Dung said no cause why her suitcase cracked.

"Mr Dung said that Vietnam Airlines will compensate me for 1.5 million cases cracked suitcase. This is not a matter of compensation for damage that I want to know the reason why the suitcase My cracked. Suppose someone of Vietnam Airlines do it, they will be dealt with like? May I suggest this problem by many of my friends or relatives cried and fish lost in jet li of Vietnam Airlines? Airlines Vietnam I want to clear my reply in writing of the cause of this incident is more about damage compensation, "Ms. Ngo Thi Hang said.